Contact Information

The Collar Factory

The best way to reach us is via email, we usually respond within 24-48 hours during business days.

If you have an issue with your order, please email us with your Order # (and your Invoice #, if you have it), we will be happy to help you. Please allow at least 3 weeks prior to contacting about your order, sometimes we run little behind. We will always let you know when the order has been completed and shipped. If you haven’t received that email, then we have not completed your order yet.

If you need to send your item back to us for some reason, please use the address above.

Custom leather items is what we do! If you would like to create a custom item, but do not see options in the customizer, please email us a reference image of what you are thinking of, and we will help you with the design process.

Make it a Great Day!

The Collar Factory Team

Contact Us

  • (if you are contacting us regarding an existing order, specify your order number)
  • Accepted file types: jpg, gif, png, pdf, Max. file size: 30 MB.
  • (specify only if you are trying to place a new order)
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